Privacy Policy

The Zoomie Doggie Field
Last updated: 8th September 2026

At The Zoomie Doggie Field, we respect your privacy and are committed to keeping your personal information safe.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have regarding your personal information when you visit our website, make a booking or use our exclusive dog-walking field.

The Wagging Zoomie Field is located at the rear of a working farm property. As a result, we may also need to use certain information to manage access to the field and help maintain the security of the wider property.

1. Who we are

The Zoomie Doggie Field
New House Farm, Station Road, Burstwick, HU12 9JG
Thezoomiedoggiefield@gmail.com
07702-211539

For the purposes of UK data protection legislation, we are responsible for the personal information we collect and use in connection with our website and services.

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.

2. What information we collect

When you use our website or make a booking, we may collect information such as:

  • Your name

  • Email address

  • Telephone number

  • Booking dates and times

  • Number of dogs attending

  • Your dog's name and other information you choose to provide

  • Payment or transaction details

  • Your booking history

  • Messages or enquiries you send to us

  • Information provided when reporting an incident, damage or problem

  • Information you provide when leaving feedback or a review

We only collect information that we reasonably need to operate The Zoomie Doggie Field and provide our services.

3. Information about your dog

As an exclusive dog-walking field, we may collect basic information about the dog or dogs attending the field.

This may include your dog's name, breed, age or other information that you voluntarily provide.

This information may help us understand your booking and respond appropriately to enquiries or incidents.

We ask that you do not provide sensitive personal information about yourself or anyone else unless it is genuinely necessary.

4. How we use your information

We may use your information to:

  • Process and manage your bookings

  • Send booking confirmations and reminders

  • Contact you about your booking

  • Provide access to the field

  • Process payments and refunds

  • Respond to questions and enquiries

  • Deal with cancellations

  • Manage complaints or incidents

  • Investigate damage or misuse of the field

  • Help prevent unauthorised access

  • Maintain the security of the field and surrounding property

  • Improve our website and services

  • Keep appropriate business records

  • Meet our legal, insurance and accounting obligations

Because The Zoomie Doggie Field operates on an exclusive booking basis, we may also retain booking information so that we can establish which household was authorised to use the field at a particular date and time.

5. Exclusive household bookings

The Zoomie Doggie Field is designed to provide private, exclusive use of the field.

Each booking is allocated to one household, allowing the household to enjoy the field privately during its booked time.

We use booking information to manage this arrangement and ensure that customers are only accessing the field during their allocated booking period.

Where reasonably necessary, booking information may also be used to investigate:

  • Unauthorised access

  • Damage to fencing, gates or other property

  • Incidents occurring during a booking

  • Complaints

  • Disputes relating to bookings

  • Breaches of our terms and field rules

6. The working farm

The Zoomie Doggie Field is situated at the rear of a working farm property.

Customers are only permitted to access the designated dog-walking field and any specified access areas.

The wider farm remains private and may contain farm machinery, livestock, equipment, buildings and other operational areas.

We may use booking and access information where necessary to help protect customers, animals, farm workers, visitors and property.

7. Payments and booking providers

Bookings and payments may be processed through third-party booking or payment providers.

Where this happens, those providers may process your personal information in order to:

  • Take payments

  • Confirm bookings

  • Process refunds

  • Manage your account

  • Send booking-related communications

We do not normally have access to or store your full payment card details.

Third-party providers are responsible for handling information in accordance with their own privacy policies and terms.

8. Sharing your information

We do not sell or rent your personal information.

We may share information where reasonably necessary with trusted organisations that help us operate the business, such as:

  • Booking system providers

  • Payment providers

  • Website and hosting providers

  • Email or communication providers

  • Accountants

  • Professional advisers

  • Insurers

  • Legal or regulatory authorities

  • Police or other law-enforcement bodies where required or permitted by law

We only share information where there is a legitimate reason to do so.

10. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website and booking system to function correctly.

Other cookies may help us understand how visitors use our website and improve your experience.

Where required, we will ask for your consent before using non-essential cookies.

Further information can be found in our Cookie Policy.

11. Marketing

If you choose to receive marketing communications from us, we may contact you about things such as:

  • Special offers

  • New services

  • Field updates

  • Events

  • Other relevant news from The Zoomie Doggie Field

You can unsubscribe from marketing communications at any time.

We will not use your personal information for marketing where we do not have an appropriate lawful basis to do so.

12. How we protect your information

We take reasonable steps to keep your personal information secure and protect it against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Unauthorised disclosure

We use appropriate security measures for the information we hold.

However, no website or electronic transmission can be guaranteed to be completely secure.

13. How long we keep your information

We will only keep your personal information for as long as we reasonably need it.

Some information may need to be kept for longer because of:

  • Accounting and tax requirements

  • Legal obligations

  • Insurance requirements

  • Disputes or complaints

  • Incidents involving the field

  • Legal claims

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

14. Your rights

Under UK data protection law, you may have the right to:

  • Ask to see the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to certain types of processing

  • Request a copy of certain information in a portable format

  • Withdraw consent where we rely on consent

If you would like to exercise any of these rights, please contact us.

Email: [Insert email address]

We may need to verify your identity before dealing with certain requests.

15. Complaints

We hope that we can resolve any privacy concerns directly with you.

If you are unhappy with the way we have handled your personal information, please contact us in the first instance.

You also have the right to contact the Information Commissioner's Office (ICO), which is the UK's independent regulator for data protection.

Information Commissioner's Office

16. Third-party websites

Our website may contain links to websites operated by other organisations, including booking, payment or social media platforms.

We are not responsible for the privacy practices of these websites.

We recommend checking the privacy policy of any third-party website before providing your personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be available on our website.

Last updated: [Insert date]

18. Contact us

If you have any questions about this Privacy Policy or how we use your information, please contact:

The Zoomie Doggie Field
Email: Thezoomiedoggiefield@gmail.com
Telephone: 07702-211539
Address: New House Farm, Station Road, Burstwick, HU12 9JG